Alternative dispute resolution

These General Terms and Conditions and legal relationships arising on their basis are governed by Slovak law.
Any disputes arising from these GTC and the Agreement will be settled before the competent court in the Slovak Republic.
The resolution of Clients’ complaints in relation to the Services provided by the Hotel is regulated by the Hotel’s Complaints Procedure. In the event that the Client – consumer is not satisfied with the manner in which the Hotel handled his complaint, or believes that the Hotel has violated his rights, the Client has the right to contact the Hotel as a seller with a request for redress.
If the Hotel responds negatively to the Client’s request in accordance with the previous sentence or does not respond to such a request within 30 (thirty) days from the date of its sending by the Client, the Client has the right to submit a proposal for the initiation of alternative dispute resolution to the entity of alternative dispute resolution pursuant to § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws.
The competent entity for the alternative resolution of consumer disputes with the Hotel as a seller is:
The Slovak Trade Inspection, which can be contacted for the stated purpose at the address SOI Central Inspectorate, Department of International Relations and ARS, Prievozská
32, postal folder 29, 827 99 Bratislava, or electronically to ars@soi.sk, or adr@soi.sk, or
another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1 /list-of-subjects-of-alternative-resolution-of-consumer-disputes-1, whereby the Client has the right to choose which of the listed entities of alternative dispute resolution to turn to.
The client can use the online alternative dispute resolution platform available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute to submit a proposal for alternative resolution of their consumer dispute -resolution/index_sk.htm. You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.

10.5. Alternative dispute resolution – These General Terms and Conditions and legal relationships arising on their basis are governed by Slovak law. Any disputes arising from these GTC and the Agreement will be settled before the competent court in the Slovak Republic. The resolution of Clients’ complaints in relation to the Services provided by the Hotel is regulated by the Hotel’s Complaints Procedure. In the event that the Client – consumer is not satisfied with the manner in which the Hotel handled his complaint, or believes that the Hotel has violated his rights, the Client has the right to contact the Hotel as a seller with a request for redress. If the Hotel responds negatively to the Client’s request in accordance with the previous sentence or does not respond to such a request within 30 (thirty) days from the date of its sending by the Client, the Client has the right to submit a proposal for the initiation of alternative dispute resolution to the entity of alternative dispute resolution pursuant to § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The competent entity for the alternative resolution of consumer disputes with the Hotel as a seller is: Slovak Trade Inspection, which can be contacted for the stated purpose at the address Central Inspectorate of SOI, Department of International Relations and ARS, Prievozská 32, postal folder 29, 827 99 Bratislava, or electronically at ARS @soi.sk, or adr@soi.sk, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod/ consumer-protection/alternative-resolution-of-consumer-disputes-1/list-of-subjects-of-alternative-resolution-of-consumer-disputes-1, while the Client has the right to choose which of the listed alternative dispute resolution entities to turn to. alternative resolution of your consumer dispute, use the online platform for alternative dispute resolution, which is available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk.htm . You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.