Alternative dispute resolution

1. Governing law

The terms and conditions and the legal relationships arising on their basis are governed by Slovak law. Any disputes arising from the terms and conditions and from the contract are resolved by the competent court in the Slovak Republic.

2. Request for redress

Complaints about services provided by the hotel are governed by the Complaints section of the terms and conditions.

If a client who is a consumer is not satisfied with the way the hotel has dealt with their complaint, or believes that the hotel has infringed their rights, they have the right to contact the hotel as the seller with a request for redress.

3. Proposal for alternative dispute resolution

If the hotel rejects the request for redress or does not reply to it within 30 days from the day the client sent it, the client has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution body under Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts.

The competent body for the alternative resolution of consumer disputes with the hotel as the seller is:

• Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), Central Inspectorate of the SOI, Department of International Relations and Alternative Resolution of Consumer Disputes, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, e-mail ars@soi.sk or adr@soi.sk, or
• another competent authorised legal entity entered in the list of alternative consumer dispute resolution bodies kept by the Ministry of Economy of the Slovak Republic.

The client has the right to choose which of the above alternative dispute resolution bodies to contact.

4. More information

You can find more about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection.