Terms and conditions

1. Introductory provisions

These general terms and conditions (the “Terms”) govern the rights and obligations relating to the provision of accommodation, food and beverage, wellness and other services (the “services”) at Typton hotel & spa, Zámočnícka 1406, 068 01 Medzilaborce (the “hotel”).

The hotel is operated by CHETRA SK, s.r.o., with its registered office at Sládkovičova 1937, 093 02 Hencovce, Company ID (IČO): 36 497 274, registered in the Commercial Register of the District Court of Prešov, Section Sro, Entry No. 15325/P (the “operator”).

A client is any natural or legal person who orders a service from the operator. A guest is a person who uses the service. A consumer is a client who, when placing an order, is not acting in the course of their business or profession.

2. Booking and conclusion of the contract

You can book services:

• online through the booking system at booking.typton.sk,
• by phone on +421 918 181 100,
• by e-mail at recepcia@typton.sk,
• in person at the hotel reception.

The contract for the provision of services is concluded when the hotel confirms the booking, usually by e-mail. The confirmation states the dates, the type of room or service, the number of persons, the price and the payment and cancellation terms.

The client is responsible for the accuracy of the details given in the booking. If you find any discrepancy in the confirmation, please let us know without undue delay.

For some bookings the hotel requires a deposit. Its amount and due date are stated in the booking confirmation. If the deposit is not paid on time, the hotel may cancel the booking.

Bookings for groups, weddings, celebrations and corporate events are concluded individually. The terms agreed in them take precedence over these Terms.

3. Prices and payment terms

The prices of services are stated in the current price list, in the booking system and in the hotel’s offers. They are in euros and include VAT.

The local accommodation tax is payable under the generally binding regulation of the town of Medzilaborce. If it is not included in the price of the stay, it is paid on arrival.

Services can be paid for:

• in cash in euros,
• by payment card at the reception,
• by bank transfer on the basis of an invoice,
• with a hotel gift voucher.

Services used during the stay (restaurant, bar, wellness, treatments, rental) are paid for no later than on departure, unless you agree otherwise with the hotel.

4. Cancellation of a booking

You can cancel a booking by e-mail at recepcia@typton.sk or by phone with the reception. The decisive date is the day on which the hotel receives the cancellation.

The cancellation terms of a specific offer (deadlines and the amount of the cancellation fee) are stated with the offer in the booking system and in the booking confirmation. For groups, weddings and corporate events they form part of the individual agreement.

If a guest does not arrive for the stay and has not cancelled the booking in advance, the hotel may charge a cancellation fee in accordance with the booking terms.

If you leave the stay early, you are not entitled to a refund of the price of unused services, unless the hotel and the client agree otherwise.

If the hotel cannot provide the service for reasons on its side or due to force majeure, it will offer an alternative date or refund the amount paid in full.

5. Staying at the hotel

Check-in and check-out times are stated in the booking confirmation. Late check-out is possible by arrangement with the reception and may be charged.

On arrival, the guest presents a valid identity document. The hotel is required to keep a register of accommodated guests under Act No. 253/1998 Coll. on Reporting the Residence of Citizens of the Slovak Republic and on the Register of Residents of the Slovak Republic and, for foreign nationals, under Act No. 404/2011 Coll. on Residence of Foreigners.

During the stay, we ask guests to:

• observe the night-time quiet hours from 22:00 to 6:00,
• smoke only in designated areas,
• not let other persons use the room without the consent of the reception,
• return the room key or key card to the reception on departure.

Pets can only be accommodated by prior arrangement with the hotel.

The guest is liable for any damage they cause in the hotel. The hotel is liable for items brought in by the guest under Section 433 et seq. of the Civil Code. You can deposit money, jewellery and other valuables for safekeeping at the reception.

6. Wellness, treatments and other services

Wellness & SPA, the private wellness and the beer spa are governed by the operating rules, which are available at the reception and in the wellness centre. Children may use the wellness only when accompanied by an adult and under the conditions of the operating rules.

Massages, beer baths and the private wellness must be booked in advance. If you have any health restrictions, consult a doctor before the treatment and inform the staff.

Car and bike rental is governed by a separate rental agreement and the rental terms, which we will explain to you when you collect the vehicle.

7. Gift vouchers

A gift voucher is valid until the date stated on the voucher. The date on which you wish to redeem it must be booked in advance.

The voucher cannot be exchanged for cash. If the value of the services ordered is higher, the difference must be paid. Any unused balance is not refunded.

8. Complaints

If a service does not correspond to the agreed terms, please report it at the reception without undue delay, ideally during your stay, so that we can remedy the defect straight away.

You can also make a complaint by e-mail at recepcia@typton.sk or in writing to the hotel’s address. Please state what you are complaining about, the dates of your stay and how you would like the matter to be put right.

We will issue you with a confirmation that we have received your complaint. We will deal with the complaint without undue delay and no later than 30 days from the date it was made.

9. Withdrawal from the contract

Under Act No. 108/2024 Coll. on Consumer Protection, a consumer cannot withdraw within 14 days from a contract for accommodation and leisure services that are to be provided on an agreed date. The cancellation of such a booking is governed by the cancellation terms under section 4.

10. Alternative dispute resolution

If you are not satisfied with the way we have dealt with your complaint, or you believe that we have infringed your rights, you can contact us with a request for redress. If we reject it or do not reply to it within 30 days, you as a consumer can submit a proposal for alternative dispute resolution. The procedure and the competent bodies are described on the Alternative dispute resolution page.

11. Personal data protection

How we process the personal data of guests and clients is described on the Privacy policy page.

12. Final provisions

Legal relationships not governed by these Terms are governed by the laws of the Slovak Republic, in particular the Civil Code and the Consumer Protection Act.

The operator may amend these Terms. A booking is governed by the version in force on the day it was confirmed.

These Terms are valid and effective from 1 October 2026.